Right to refuse an order

SPECIAL CLAUSES APPLICABLE TO PERSONS WHO HAVE THE CAPACITY OF CONSUMER WITHIN THE MEANING OF THE CONSUMER PROTECTION LAW. RETURN OF THE ORDERED GOODS BY A CONSUMER.

Art. 13. The rules of this Section VII of these general terms and conditions apply only to Users for whom, according to the data provided for the conclusion of the purchase and sale contract or upon registration at www.balletboutiquebg. com , it can be concluded that they are Users within the meaning of the Consumer Protection Act, the Electronic Commerce Act and/or Directive 2011/83/EC of the European Parliament and of the Council of 25 October 2011.

Art. 14. (1) The main characteristics of the goods offered by the Supplier on the platform www.balletboutiquebg. com are defined in the profile of each product on the platform www.balletboutiquebg. com .

(2) The price of the goods includes all taxes (including VAT) and is determined by the Supplier on the platform www.balletboutiquebg. com in the profile of each product on the platform www.balletboutiquebg. com .

(3) The value of postal or transport costs not included in the price of the goods is determined by the Supplier on the platform www.balletboutiquebg. com and is provided as information to Users when selecting the goods for concluding the purchase and sale contract.

(4) The methods of payment, delivery and performance of the contract are determined in these general terms and conditions and the information provided to the User through the mechanisms on the platform www.balletboutiquebg. com .

(5) The information provided to Users under this article is current at the time of its visualization on the platform www.balletboutiquebg.com , before the conclusion of the purchase and sale contract.

(6) Users agree that all information required by the Consumer Protection Act may be provided through the platform interface www.balletboutiquebg.com or to an e-mail address specified by them.

Art. 15. (1) The user agrees that the suppliers on the platform www.balletboutiquebg. com have the right to accept advance payment for contracts concluded with the User for the purchase and sale of goods and their delivery.

(2) The User independently chooses whether to pay the Provider on the platform www.balletboutiquebg.com the price for delivery of the goods before or at the time of their delivery.

(3) In case the value of the User's order is equal to or exceeds 10,000 BGN (ten thousand BGN), payment is made only by non-cash means - by bank transfer, deposit into the Supplier's payment account or through the debit/credit card payment system on the Supplier's website.

Art. 16. (1) The consumer has the right, without owing compensation or penalty and without giving a reason, to withdraw from the concluded contract within 14 days, counting from the date of acceptance of the goods, through the unified form for withdrawal from the contract, available on the Supplier's website on the platform www.balletboutiquebg. com at the address " Return and Exchange " and in Appendix No. 1 and Appendix No. 2 to the general terms and conditions .

(2) The right of withdrawal under paragraph 1 shall not apply in the following cases:

1. for the provision of services where the service is provided in full, where the contract provides for an obligation for the consumer to pay, and the performance has begun with the consumer's express prior consent and confirmation that he knows that he will lose his right of withdrawal once the contract has been fully performed by the trader;
2. for the supply of goods or services whose price depends on fluctuations in the financial market which cannot be controlled by the trader and which may occur during the period for exercising the right of withdrawal;
3. for the delivery of goods made to order by the consumer or according to his individual requirements;
4. for the delivery of goods which, due to their nature, may deteriorate in quality or have a short shelf life;
5. for the delivery of sealed goods that are unsealed after delivery and cannot be returned for reasons related to hygiene or health protection;
6. for the delivery of goods which, after being delivered, due to their nature, have become mixed with other goods from which they cannot be separated;
7. for the supply of alcoholic beverages, the price of which is agreed upon at the conclusion of the sales contract, where the delivery can be made no earlier than 30 days from the conclusion of the contract, and whose actual value depends on market fluctuations that cannot be controlled by the trader;
8. where the consumer has explicitly requested the trader to visit him at his home for the purpose of carrying out urgent repair or maintenance work; where, during such a visit, the trader provides other services in addition to those requested by the consumer or supplies goods other than the spare parts necessary to carry out the repair or maintenance, the right of withdrawal shall apply to those additional services or goods;
9. for the delivery of sealed sound or video recordings or sealed computer software that are unsealed after delivery;
10. for the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts for the delivery of such publications;
11. concluded during a public auction;
12. for the provision of accommodation services not intended for living, transport of goods, car rental, catering services or the provision of services related to entertainment activities, if the contract provides for a specific date or period for performance;
13. for the supply of digital content that is not supplied on a tangible medium, when the performance has begun and the contract obliges the consumer to pay, in the case where the consumer has given his explicit prior consent to the commencement of the performance during the withdrawal period, has confirmed that he is aware that he will thereby lose his right of withdrawal, and the trader has provided confirmation in accordance with the requirements of Art. 48, para. 2 or Art. 49, para. 8 of the Consumer Protection Act;
14. for the provision of services that oblige the consumer to pay, where the consumer has explicitly requested the trader to visit him at his home to carry out repair activities, after the service has been fully provided and the performance has begun with the consumer's explicit prior consent.

(3) When the provider on the platform www.balletboutiquebg. com has not fulfilled his obligations to provide information, as defined in the Consumer Protection Act, the Consumer has the right to withdraw from the concluded contract within a period of one year and 14 days, counting from the date of receipt of the goods. When the information is provided to the consumer within the withdrawal period, the same begins to run from the date of its provision. The Consumer has the right to submit the withdrawal statement under this article directly to the Supplier through the unified form for withdrawal from the contract, available on the Supplier's website on the platform www.balletboutiquebg. com at the address Appendix No. 1 to these general terms and conditions.

(4) Where the Consumer has exercised his right to withdraw from the distance contract or the off-premises contract, the Supplier shall reimburse all amounts received from the Consumer, including delivery costs, without undue delay and not later than 14 days from the date on which he was informed of the Consumer's decision to withdraw from the contract. The Supplier shall reimburse the amounts received using the same means of payment used by the Consumer for the initial transaction, unless the Consumer has expressly agreed to the use of another means of payment and provided that this does not involve any costs for the Consumer.

(5) When exercising the right of withdrawal, the costs of returning the delivered goods shall be deducted from the amounts to be reimbursed under paragraph 4, except in cases where the consumer organizes the return of the goods himself and at his own expense. The Supplier shall not be obliged to reimburse the additional costs of delivery of the goods when the consumer has explicitly chosen a method of delivery of the goods other than the cheapest type of standard delivery offered by the Supplier.

(6) The User undertakes to store the goods received from the Supplier on the platform and to ensure the preservation of their quality and safety during the period under paragraph 1.

(7) The User may exercise his right to withdraw from the contract with the Supplier by sending a written statement to the Supplier using the standard form for withdrawal from the contract, available at GENERAL TERMS and CONDITIONS on the platform www.balletboutiquebg.com and in Appendix No. 1 to these general terms and conditions.

(8) When the supplier on the platform www.balletboutiquebg. com has not offered to collect the goods himself, he may withhold payment of the amounts to the Consumer until he receives the goods or until the Consumer provides proof that he has sent the goods back, whichever is earlier.

(10) Notwithstanding the above hypotheses, the Consumer undertakes to return the goods in a commercial form that allows their subsequent sale. In the event of a damaged commercial form of the goods, the Supplier has the right, at its discretion, to refuse to accept withdrawal from the contract or to charge the Consumer the costs of restoring the goods in commercial form.

(11) In case of exercising the right of withdrawal under this article, the User must also exercise the right of withdrawal with respect to the bonus content belonging to the product, if such was sent by the Provider.

Art. 17. (1) The delivery time of the goods is determined for each good separately upon conclusion of the contract with the consumer through the Supplier's website on the platform www.balletboutiquebg. com .

(2) In case the Supplier has not specified the delivery period in its confirmation of acceptance of the order, the delivery period of the goods is considered to be 30 (thirty) working days, starting from the date following the confirmation of the consumer's order to the Supplier via the Supplier's website on the platform www.balletboutiquebg. com .

(3) If the Provider on the platform www.balletboutiquebg. com cannot fulfill the contract due to not having the ordered goods, he is obliged to notify the Consumer of this and refund the amounts paid by him.

Art. 18. The provider on the platform www.balletboutiquebg. com undertakes to comply with all requirements established in Bulgarian legislation regarding the labeling, advertising and sale of clothing.