Return and exchange
Information regarding exercising the right to withdraw from the contract
- Right to withdraw from the contract at a distance or off-premises.
- You have the right to withdraw from this contract, without giving any reason, within 14 days.
- The withdrawal period is 14 days from the date on which you or a third party, other than the carrier and indicated by you, took possession of the goods.
- To exercise your right of withdrawal, you must notify us at the contact details provided on www.balletboutiquebg. com and about your decision to withdraw from the contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail).
- You may use a standard withdrawal form, which you can find on our website, but this is not mandatory. You may also fill in and submit electronically the standard withdrawal form or another unambiguous withdrawal statement on our website www.balletboutiquebg. com If you use this option, we will immediately send you a message on a durable medium (e.g. by e-mail) confirming receipt of the refusal.
- To meet the withdrawal period, it is sufficient to send your communication regarding the exercise of the right of withdrawal before the withdrawal period has expired.
- Return address for orders:
Office SPEEDY 285, at the address Sofia, 1 Asen Raztsvetnikov Street.
ECONT Office, at 14A Asen Raztsvetnikov Street, 1700, Sofia.
- Effect of refusal.
- If you withdraw from this contract, we will reimburse to you all payments we have received from you, including delivery costs (with the exception of additional costs related to the type of delivery you have chosen other than the least expensive standard type of delivery offered by us), without undue delay and in any event not later than 14 days from the date on which you inform us of your decision to withdraw from this contract. We will make the reimbursement to the bank account specified by you; in any case, this reimbursement will not involve any costs for you.
- We have the right to postpone the refund of payments until we receive the goods back or until you provide us with evidence that you have sent the goods back, whichever of the two events occurs earlier.
- You must bear the direct costs of returning the goods. The costs are expected to be no more than the approximate cost of delivery or standard courier service.
- You are solely responsible for any diminution in value of the goods resulting from testing them, other than what is necessary to establish their nature, characteristics and proper functioning.
